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Real-time Network Monitoring

NetSupport

NetSupport by Valo Networks is our purpose-built Open Access Network Intelligent Service Desk and Operations Center (“NOC”). This indispensable service provides 24/7 real-time network monitoring, event (alert) response, incident management, and a tiered technical support team to meet the high demands of an Open Access Networks.

NOC

Designed and optimized to support any Open Access Network

Our purpose-built Open Access NOC draws upon industry standards and best practice frameworks such as enhanced Telecommunication Operating Model (e-TOM/TMFORUM)  and Information Technology Infrastructure Library (ITIL) to deliver best-in-class services to our clients. The NetSupport processes and procedures have been designed and optimized to support the needs of any Open Access Network.
Our certified Open Access Networks team members provide all levels of service for Valo NetSupport. The team is trained in every aspect of Open Access Networks and is ready to provide complete end-to-end support for the strictest service-level agreements and remediation metrics.

Event (Alert) Management​

Real time monitoring of network events related to devices, connections and traffic abnormalities, performance issues and potential security threats.

Incident Management

Identifying, responding to, resolving and learning from incidents or disruptions by following a structured approach to minimize the impact, leading to a prompt restoration of normal service operations.

Change Management

Maintain network integrity by implementing network change management best practices.

Service Level Management

Service Level Agreement (SLA) monitoring and reporting for network performance and services.

Service Fulfillment Management

Initial order placement to the final provisioning and activation of services, with service fulfillment ensuring a seamless customer experience.

Vendor/Carrier Management

Vendor ticket creation, escalations, support contract management, RMAs.

Service Desk

Capitalize Intelligent

Our intelligent Service Desk acts as the single point of contact (“SPOC”) for all customer needs. It provides essential and specialized services that enhance quality, customer satisfaction, and operational efficiencies.

NetSupport Service Tiers