Skip to content

Addressing Your Network Management Challenges

What Are Your Operating Challenges?

Valo empowers network operations with seamless on-demand solutions, providing a comprehensive suite of services. We address varying support volumes and scale challenges, ensuring operators maintain profitability and market reputation while seizing revenue opportunities.

Common Challenges in Fiber Optic or Broadbrand Network Businesses

Have a Skills Gap?

Let's Bridge It

Challenge

Maintaining a team with the latest manufacturer certifications and knowledge is crucial for optimal network management. However, this ongoing training can be expensive and time-consuming, pulling your staff away from their core NOC duties. Telecom network operators and operations management requires a unique vocabulary, substantial experience, continued education in certifications for technical updates to provide best practice and best in class solutions.

Valo Solution

Our centralized NOC boasts a deep talent pool located in a major urban center. This allows us to efficiently access the skilled personnel you need, ensuring consistent operations and eliminating the challenges and disruptions associated with in-house training for a small business.

Applicable Valo Services
vNOC, vNOPs, & vPro Services

Have Fluctuating Demand?

Our NOC Handles Service Fluctuations Flexibly

Challenge

Your business may encounter periods of high service demand due to unforeseen circumstances such as network outages, high subscription demand for new services or service region, seasonal variations (e.g., RV parks, student campuses), or sudden surges in activity due to other factors such large-scale network outages.

Valo Solution

Valo’s NOC provides the flexibility to seamlessly handle these fluctuations in service volume. Whether you require scheduled overflow support, overflow support at all hours or after-hours call forwarding only, Valo ensures all your customers’ needs are met regardless of unexpected spikes in demand and your brand is always represented by a live agent. Valo will support your SLAs.

Applicable Valo Services
vNOC & vNOPs

Spotty Coverage?

We Ensure 24/7 Network Operations Coverage

Challenge

Having a 24/7 NOC to ensure your customers receive the service and network management and reliability they deserve, is very difficult. Staffing and scheduling a dedicated team can be both costly and impractical for your company’s size or location.

Valo Solution

Valo’s NOC operates 24/7 with a comprehensive team of experts equipped to handle any network issue that may arise at any hour. The Valo NOC schedules staff to provide all Tier 1-4 support at all hours so you don’t have to. This comprehensive support eliminates the financial burden and logistical challenges of in-house, round-the-clock staffing.

Applicable Valo Services
vNOC is essential as a round-the-clock mission-critical function

Trouble Retaining Skilled Staff in Remote Areas?

Valo's Centralized NOC Ensures Business Continuity

Challenge

Remote or rural work opportunities make recruiting and retaining skilled IT professionals increasingly difficult, especially for smaller or geographically isolated businesses because of limited, high tech opportunities or centers of educators providing a concentrated graduate pool, therefore lacking the scale needed to attract skilled staff. The high cost of recruitment and training, coupled with disruptive employee churn, can significantly impact your operations.

Valo Solution

Our centralized NOC, strategically located in a major urban center, offers a distinct advantage by providing greater access to a skilled talent pool. Valo thrives in this competitive staffing market by attracting top talent with challenging and complex work. This ensures your business continuity is not hampered by employee departures or the lengthy hiring and training process. Furthermore, it eliminates the service disruptions commonly experienced by smaller teams during staffing transitions.

Applicable Valo Services
vNOC, vNOPs, & vPro Services

Explore Network Operations Challenges and Solutions

puzzle piece skills gap icon

Skills Gap

Challenge
The rapid evolution of networking technologies (e.g. wireless, fiber, copper/hybrid) can leave your staff struggling to keep up because they lack the right skills to handle evolving requirements.

Impact
This can lead to slower incident resolution, increased downtime, and difficulty adopting new technologies that could improve efficiency or competitiveness.

Valo's Solution

Valo's Virtual Network Operations Platform (vNOP) provides access to a team of skilled network engineers and subject matter experts. This supplements your existing team's skills and knowledge, ensuring you have the expertise needed to manage complex technologies and troubleshoot issues effectively.
Learn More
operating procedures paper scroll icon

Standard Operating Procedures (SOP)

Challenge
Outdated or poorly defined SOPs can lead to inconsistencies in how tasks are performed.

Impact
Inconsistent processes can lead to misconfigurations, security vulnerabilities, and a lack of accountability when problems arise.

Valo's Solution

Valo's vNOP offers a standardized framework for network operations, ensuring consistent processes and procedures. This reduces errors, streamlines workflows, and makes it easier to onboard new staff.
Learn More
operations gear icon

Service Provisioning Efficiency (Order to Cash)

Challenge
A slow or cumbersome process for delivering network services to customers impacts customer satisfaction.

Impact
This can lead to lost sales opportunities, increased churn, and damage to your brand reputation.

Valo's Solution

Valo's vNOP can automate and streamline service provisioning processes, reducing manual intervention and speeding up delivery times. This improves customer satisfaction and helps you get to revenue faster.
Learn More
response times stopwatch icon

Response Times/SLA

Challenge
Failure to meet service level agreements (SLAs) for incident response and resolution can result in financial penalties.

Impact
This can harm your company's reputation, make it harder to attract new customers, and increase operating costs due to penalties.

Valo's Solution

Valo's 24/7/365 NOC services ensure rapid incident detection and response, helping you meet or exceed SLAs. Their team proactively monitors your network, identifying and addressing potential issues before they impact service.
Learn More
become a partner icon

Customer Experience

Challenge
Poor customer experience due to slow response times, unclear communication, or unresolved issues can lead to customer churn.

Impact
This can result in lost revenue, difficulty attracting new customers, and a decline in overall market share.

Valo's Solution

Valo's focus on customer service ensures timely and effective communication, prompt issue resolution, and a positive overall experience for your customers. This improves customer satisfaction and loyalty.
Learn More
dollar sign costs icon

High Costs

Challenge
Inefficient processes, outdated tools, and a lack of automation can drive up operating costs.

Impact
High costs can reduce profitability, limit your ability to innovate, and make it harder to offer competitive pricing to customers.

Valo's Solution

Valo's vNOP streamlines operations, automates repetitive tasks, and leverages their expertise to optimize resource utilization. This reduces operational costs, allowing you to invest in innovation and offer more competitive pricing.
Learn More
icon

OSS/BSS

Challenge
Legacy or disjointed OSS/BSS make it difficult to manage network resources, have clear visibility into assets, and makes provisioning and billing cumbersome and slow.

Impact
This can lead to longer order to cash cycles, missing customer installation targets impacting customer experience and brand, inefficient resource allocation, billing errors, difficulty troubleshooting network problems, and a lack of visibility into key performance metrics.

Valo's Solution

Valo's vNOP integrates with your existing OSS/BSS, providing a unified view of your network and operations. This improves visibility, streamlines management, and enhances troubleshooting capabilities. Looking for a new OSS/BSS? We can provide that as part of our service.
Learn More
scaling icon

Ability to Scale

Challenge
If your network tools are not easily scalable, it can be difficult to accommodate growth.

Impact
This can result in performance bottlenecks, increased downtime, and an inability to meet customer demands.

Valo's Solution

Valo's vNOP service is provided as a turn-key solution where our platform is employed with our people to manage your network. So when your business expands, you don’t have to worry about scaling your applications and increasing costs and management.
Learn More
visibility eye icon

Visibility/Ease of Use/Metrics

Challenge
A lack of clear visibility into network performance, complex tools that are difficult to use, and insufficient metrics can hinder proactive network management and troubleshooting.

Impact
This can lead to slower incident detection and resolution, missed opportunities for optimization, and difficulty making data-driven decisions.

Valo's Solution

Valo provides data on network KPI so that you visualize how your network is performing to identify opportunities for improvement or long-term or emerging issues such as capacity management. This allows your business to take on a proactive posture to optimize subscriber experience.
Learn More
computer icon

Too Many Applications

Challenge
Using too many disparate tools for network management can create complexity.

Impact
This can result in inefficient workflows, decreased productivity, and difficulty correlating data for effective troubleshooting. This translates to longer wait and repair times for your subscribers, impacting their experience with your service negatively.

Valo's Solution

Valo provides a turn-key solution including applications and staff. This ensures your subscribers receive the best service when they need it and ensures that proactively your network is managed even before your subscribers are impacted.
Learn More
cloud capacity icon

Capacity

Challenge
Your staff are overwhelmed by the volume of calls and service requests due to growth or an unexpected issue.

Impact
When calls aren’t responded to or taken by a live agent in a short period of time this can result in dissatisfied customers, lost revenue, and damage to your brand reputation.

Valo's Solution

Valo has a large service center which is staffed 24/7. We schedule extra capacity as part of our service to ensure there are service desk and engineers available on demand. This provides your company with elasticity when demand spikes at no additional overhead cost and ensures your customers are taken care of expertly and in short order.
Learn More
balance scale icon

Staff Over/Under-Utilized

Challenge
Imbalance in workload can lead to burnout for overworked staff and disengagement for underutilized staff.

Impact
Burnout and disengagement can lead to errors, decreased productivity, and high employee churn.

Valo's Solution

Valo's vNOP helps balance workloads by automating repetitive tasks and providing additional support during peak periods. This reduces burnout and ensures all staff members are utilized effectively.
Learn More
puzzle piece skills gap icon

Skills Gap

Challenge
The rapid evolution of networking technologies (e.g. wireless, fiber, copper/hybrid) can leave your staff struggling to keep up because they lack the right skills to handle evolving requirements.

Impact
This can lead to slower incident resolution, increased downtime, and difficulty adopting new technologies that could improve efficiency or competitiveness.

Valo's Solution

Valo's Virtual Network Operations Platform (vNOP) provides access to a team of skilled network engineers and subject matter experts. This supplements your existing team's skills and knowledge, ensuring you have the expertise needed to manage complex technologies and troubleshoot issues effectively.
Learn More
hiring icon

Hiring/Training/Retaining

Challenge
Difficulty attracting and retaining skilled network professionals can lead to staffing shortages. This represents a high-cost activity for business.

Impact
This can negatively impact the quality of service, increase response times, negatively impact customer experience and hinder innovation.

Valo's Solution

Valo's vNOP reduces the need to hire and train specialized staff by providing access to a team of experts. This frees up your existing team to focus on strategic initiatives and reduces employee churn.
Learn More
graduation cap icon

Currency - Staff Training and Continuing Education

Challenge
Without ongoing training and development, your staff's skills can become outdated. This takes your staff away from customers and is a high-cost activity for the business.

Impact
Outdated skills can lead to inefficiencies, errors, and an inability to adopt new technologies to create differentiation and lower costs for your services in an increasingly competitive marketplace.

Valo's Solution

Valo's team stays current with the latest networking technologies and best practices because of our larger scale and capacity of our operation. Your business always benefits from our investment so you don’t have to.
Learn More
icon

Staff Reactive Not Proactive

Challenge
A constant focus on reacting to problems rather than proactively identifying and addressing potential issues leads to a cycle of firefighting.

Impact
This reactive approach can negatively impact customer satisfaction, increase operational costs, and prevent your team from focusing on strategic initiatives.

Valo's Solution

Valo's proactive monitoring and management identify and address potential issues before they escalate into problems. This reduces downtime, improves network stability, and allows your staff to focus on strategic initiatives.
Learn More
24/7 clock icon

24/7 Availability

Challenge
Networks require round-the-clock monitoring and support because customers are expecting high network availability.

Impact
Providing a round the clock service is difficult to do especially in rural areas. Not providing high service will make your network less competitive and could impact customer loyalty and growth. Inadequate staffing can lead to delayed incident response, extended downtime, and a negative impact on customer experience.

Valo's Solution

Valo's 24/7/365 NOC services ensure continuous monitoring and support for your network, regardless of the time or day. This guarantees prompt incident response, minimizes downtime, and ensures a positive customer experience.
Learn More

Business Functions Provided by Valo for Your Network

Professional Services

Our tailored advisory services for the telecom sector cover design and engineering, project management, fiber working groups, network capacity planning, and vendor advisory. These critical functions, typically managed internally by network engineering and operations, benefit from our specialized expertise and support.

vPro

Design & Engineering, Project Mgt, Fiber Working Groups, Network Engineering network
Learn More

Operations Management

Non-customer facing functions encompass order fulfillment, event, incident, change, and order management, alongside network performance, capacity, and SLA management. We also handle OSS/BSS operations and billing platform management. These functions are typically overseen by internal technical and engineering teams.

vOperations

Event Mgt, Incident Mgt, Network performance Mgt, Change Mgt, Order Mgt, Order Fullfillment, Capacity Mgt, SLA Mgt
Learn More

Network Operations

A comprehensive network support solution, providing service desk and technical support across Tiers 1-4. Our Subscriber Support Center (SPC) offers assistance for subscriber needs including MAC, subscription changes/billing, and technical issues like wifi or connectivity. Access live support via phone, email, or chat through our dedicated customer service group.

vNOC

Network Operator’s all-in-one network support solution. Service desk, Tiers 1-4
Learn More

vNOC Resolves Operational Challenges with 24/7 NOC Services

resourcing team icon

Scalability & Resourcing

Delivering consistent service regardless of volumes created by unpredictable or unusual demand. The challenge is providing elasticity in the NOC when company size is small or demand fluctuates and calls can not be responded to effectively to impact customer experience.

hiring icon

Talent Acquisition and Retention

Finding and keeping highly skilled NOC technicians is challenging in low density populations. These specialists need deep technical expertise and the ability to handle pressure in a fast-paced environment can be stressful and typically create high employee churn rates.

optimizing resources pie chart icon

Optimizing Resource Allocation

24/7 support can strain technical resources. Distinguishing between low-level and complex issues is crucial to ensure senior technicians are available and focused on critical problems.

infrastructure gear icon

Tooling and Infrastructure Costs

NOC operations require robust tools for monitoring, troubleshooting, and communication. The initial investment (CAPEX) in these tools and their ongoing maintenance can be significant and a financial and resource strain on a small business.

menu icon

Maintaining Multi-environment Runbooks

Runbooks, which document standard procedures, need to be constantly updated to reflect changes in client environments. Many network operators have hybrid and legacy systems which make these SOPs challenging to develop, manage and synchronize. This creates high demand and skill from limited and already-strained technical

integration pancakes icon

Data Integration Challenges

Communicating network changes from effectively correlating alerts and events across diverse client tools and platforms can be difficult. This hinders efficient problem diagnosis and resolution.

scaling icon

Scaling for Growth

As your business expands, your NOC needs to adapt to handle the growing support demand. Ensuring adequate staffing and resources to maintain service quality can be a challenge. Elasticity is difficult and expensive to plan for.

business shield icon

Business Continuity Concerns

A single point of failure can cripple a 24/7 NOC operation. It is a challenge to provide a diverse NOC for disaster recovery. A business continuity plan ensures service remains seamless and uninterrupted during unforeseen events.