Breaking Down HR with TikTok: Valo Networks at Wispamerica Conference, Oklahoma City

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Excitement is building up as we draw closer to one of the most anticipated events in the telecom industry – the Wispamerica Conference, taking place this year in Oklahoma City.   We are delighted that Paul Fouad, Valo’s Director of Sales and Marketing for North America, will represent our firm as a delegate and speaker. 

The panel, scheduled for Thursday morning, titled “Breaking Down HR with TikTok.”   This will be an exploration into the evolving landscape of Human Resources Management in the corporate world and the telecom industry, focusing on what the younger labor force seeks in their corporate experience and culture.  For Valo, where our service delivery is dependent on the best and brightest talent to deliver our mission-critical platforms and service our customers, attracting and retaining people is our highest priority.  In today’s fast-paced environment, where technology and social media significantly influence lifestyles and expectations, understanding these dynamics is more crucial than ever for companies like Valo.

Paul Fouad, with his extensive experience in sales, marketing, and corporate strategy, is uniquely positioned to shed light on this topic. Under his leadership, Valo Networks has not only thrived in the competitive telecom industry but has also been a forerunner in adopting innovative approaches to engage with and understand the aspirations of a younger workforce. Paul’s insights at the panel will delve into how platforms like TikTok are reshaping the way companies think about HR and corporate culture, and how understanding these shifts are imperative to attract youth whose values have shifted from older cohorts in the industry.

The discussion will cover the theoretical aspects of Strategic HR and offer practical insights drawn from Valo’s own experiences in this area. Attendees can look forward to learning about real-life examples of how engaging with younger generations through platforms they resonate with can transform traditional HR practices and, by extension, the overall corporate culture.

For businesses, HR professionals, strategists and anyone interested in the intersection of social media and corporate culture, this panel is a must-attend. It’s an opportunity to gain valuable insights into the preferences and expectations of a younger labor force, which will undoubtedly shape the future of work. Paul Fouad’s participation underscores Valo Networks’ commitment to innovation, not just in technology, but in all facets of the corporate experience.

We invite everyone attending Wispamerica Conference to join Paul on Thursday morning for what promises to be a compelling and enlightening session.

Stay tuned for updates and insights from the panel and be sure to follow us on our social media channels for live snippets and highlights from the event. Let’s dive deep into the discussion about what our young labor force is looking for in their corporate journey, and how we can all adapt to meet these evolving needs and expectations. See you in Oklahoma City!

Enhancing Network Operations with Valo Networks’ v-NOC: A Game-Changer for Growing ISPs

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In today’s fast-paced digital landscape, small internet service providers (ISPs) and network operators face the dual challenge of maintaining high-quality service while managing costs effectively. Valo Networks’ Network Operations as a Service (v-NOC) emerges as a crucial solution, offering a comprehensive range of services that are essential for the smooth operation of a small ISP’s network. Here’s how v-NOC’s service desk, tiered support system, and other functions are transforming network operations for small ISPs.

Service Desk: Your First Line of Defense

The v-NOC service desk acts as the initial contact point for Direct Network Customers (DNCs) facing network issues or requiring assistance. This front-line support is crucial for incident management, request fulfillment, and clear communication during service disruptions or changes. It’s not just about fixing problems; it’s about ensuring customer satisfaction and trust.

Tiered Support: Expertise at Every Level

Tier 1 Support: Offers basic network monitoring and troubleshooting. This level deals with common incidents, providing a quick response to standard queries. When issues are beyond Tier 1, they are escalated to Tier 2.

Tier 2 Support: Tackles more complex network problems. This team has deeper technical knowledge and handles issues requiring a more nuanced network understanding.

Tier 3 Support: Involves advanced troubleshooting. This tier includes network engineers capable of identifying and solving root-level problems. Complex issues requiring specialized expertise are escalated here.

Tier 4 Support: The highest escalation level, engaging external vendors or equipment manufacturers for issues requiring specialized intervention, such as hardware replacements or major repairs.

Incident Management: Keeping the Network Running Smoothly

Valo’s v-NOC excels in incident management, ensuring minimal disruption and swift recovery. From identifying and logging incidents to prioritizing, responding, investigating, and resolving them, v-NOC’s structured approach minimizes the impact of incidents and aids in restoring normal operations quickly.

Network Change Management: Controlled and Systematic Updates

In collaboration with Valo’s operations team, integrators, or third-party operators, v-NOC meticulously manages changes to the network. This process includes planning, implementing, and monitoring changes to ensure network stability and minimize risks associated with updates or modifications.

Service Level Management: Upholding Quality Standards

Monitoring and reporting based on Service Level Objectives and Agreements (SLO/SLA) are key functions of v-NOC. This involves continuous network performance monitoring, proactive management to pre-empt issues, and transparent reporting to stakeholders. Maintaining these standards is crucial for customer satisfaction and operational excellence.

Vendor/Carrier Management: Streamlining External Interactions

Efficient management of external vendors and carriers is another vital aspect of v-NOC. This ensures seamless coordination and communication with third parties, which is vital for maintaining network performance and handling complex issues that require external intervention.


For growing ISPs, balancing the need for high-quality network operations with cost-effective management is a delicate act. Valo Networks’ v-NOC offers a robust solution, providing comprehensive support and management services that are essential for small ISPs to thrive in a competitive market. By leveraging v-NOC, growing ISPs can focus on growth and customer satisfaction, knowing that their network operations are in expert hands.

Harnessing the Power of v-OPS: Scaling Your Network While Minimizing Operational Expenses

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In the ever-evolving world of telecommunications, Internet Service Providers (ISPs) and Network Operators are constantly challenged with balancing expanding their services and managing operational expenses (OPEX). Enter v-OPS (Virtual Network Operations Platform) by Valo Networks, a solution that revolutionizes how these entities manage their networks. Here’s how v-OPS can transform your network operations.

1. Streamlined Event and Incident Management

Event and Incident Management are at the heart of v-OPS. This framework not only detects and resolves network issues but also anticipates and prevents future occurrences. By automating these processes, ISPs can rapidly respond to and rectify issues, minimizing downtime and improving customer experience. This proactive approach reduces the cost of manual interventions and enhances network reliability.

2. Efficient Network and Performance Management

The Network Management module within v-OPS provides comprehensive control over network hardware and software, while Network Performance Management focuses on maintaining and enhancing network standards. This dual approach ensures optimal performance and quick troubleshooting, crucial for maintaining customer satisfaction and reducing the costs associated with network failures and inefficiencies.

3. Proactive Change and Order Management

Change Management in v-OPS allows for systematic updates and modifications, ensuring network integrity and stability. This planned approach to network changes reduces the risks of costly disruptions. Similarly, Order Management and Fulfillment streamline the processing and delivery of network services, ensuring customer satisfaction and operational efficiency.

4. Capacity and SLA Management: Future-Proofing Your Network

Capacity Management in v-OPS helps efficiently scale network resources to meet current and future demands, preventing network overloads and ensuring consistent performance. Additionally, SLA Management guarantees that network services meet performance standards, fostering trust and reducing the costs associated with SLA non-compliance.

5. Integrating Unassigned Functions for Comprehensive Coverage

Incorporating functions like Problem Management, Network Provisioning, and OSP Management into v-OPS creates a more robust network management suite. This integration enhances overall network performance and customer service, and manages the physical and virtual aspects of network infrastructure efficiently.

6. Enhanced Security and Disaster Recovery

v-OPS addresses critical aspects of Network Security and Disaster Recovery Management. By safeguarding against security threats and preparing for unforeseen disasters, ISPs can protect their operations from significant financial and reputational damage.

7. Customization and Visibility for Informed Decision Making

Custom Report and Network Visibility functions provide valuable insights into network performance, enabling informed decision-making. This tailored approach to data management and visibility helps optimize network operations and reduce unnecessary expenditures.

8. Additional Functionalities: Ensuring a Comprehensive Network Management Experience

Functions like Call Center Management, One-Call Management, and Site Access Management, when integrated into v-OPS, offer a complete network management solution, ensuring every aspect of network operations is efficiently and cost-effectively managed.

Conclusion: A Step Towards Future-Ready Networking

v-OPS by Valo Networks is more than just a set of tools; it’s a strategic investment for ISPs and Network Operators. By embracing this platform, businesses can scale efficiently and significantly reduce their operational expenses. In the competitive world of telecommunications, v-OPS stands as a testament to the power of innovation, efficiency, and foresight.

Harness the full potential of your network with v-OPS and redefine the benchmarks of success in the telecom industry.